Privacy Policy

Effective Date: 2025-8-28

Privacy Policy

Welcome to Lumistar Special Glass Technology Co., Ltd.. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website at lumiglas.ltd and when you purchase products or contact us. By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Scope

This policy applies to personal information collected via the Site, by email, telephone, or other direct contact with us, and in relation to the sale and delivery of products. It does not apply to information collected offline or by third parties not under our control.

2. Information We Collect

  • Account & Order Information: name, company name, shipping & billing addresses, contact phone, email, tax ID/VAT number, payment details (we do not store full payment card data on our servers).
  • Transactional Data: order history, invoices, communications about orders, returns or claims.
  • Technical & Usage Data: IP address, browser type, operating system, pages visited, referring/exit pages, clickstream data and other analytics data collected automatically.
  • Marketing & Communication Preferences: newsletter subscription, marketing consent, event attendance records.
  • Optional Sensitive Data: any limited sensitive information you provide for specific services (e.g., customs, export compliance). Do not submit sensitive data unless required and authorized.

3. How We Collect Information

We collect information you provide directly (e.g., when registering, placing an order, or contacting support), and automatically through cookies and similar technologies when you use the Site. We may also receive information from third parties such as payment processors, logistics providers, and business partners.

4. Use of Personal Information

We use personal information for the following purposes:

  • To process and fulfill orders, deliver products and provide customer support.
  • To manage your account and communicate about orders, updates and service notices.
  • To process payments, prevent fraud and meet legal obligations (tax, customs, export control).
  • To improve and personalize the Site, perform analytics and monitor usage.
  • To send marketing communications where you have consented (you may opt out at any time).
  • To comply with legal obligations and to protect our legal rights.

5. Legal Bases for Processing (if applicable)

If you are protected by data protection laws that require a legal basis (for example GDPR), our bases for processing include:

  • Performance of a contract (orders and delivery).
  • Legal compliance (tax, customs, anti-money laundering).
  • Legitimate interests (fraud prevention, improving services, direct marketing where permitted).
  • Consent (for marketing communications where required).

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site, analyze usage, and support marketing. You can manage cookie preferences through your browser settings; however, blocking certain cookies may affect Site functionality. For more details, see our Cookie Policy (or include cookie details here).

7. Disclosure & Third Parties

We may share personal information with:

  • Service providers (payment processors, carriers, IT and hosting providers) who act on our behalf.
  • Commercial partners and agents for order fulfillment, logistics and customer service.
  • Legal or regulatory authorities when required by law or to protect our rights.
  • Third parties in connection with a merger, acquisition or sale of assets (with notice where required by law).

8. International Data Transfers

Our systems and third-party service providers may be located in jurisdictions outside your country. Where personal data is transferred internationally, we will take steps to ensure appropriate safeguards are in place (for example, standard contractual clauses or other lawful mechanisms). Replace or supplement with specific transfer mechanisms applicable to your business.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described (e.g., to complete orders, comply with legal obligations, resolve disputes). Retention periods vary by data type—transactional records are typically retained for tax and accounting purposes in accordance with applicable law.

10. Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access to and a copy of your personal data.
  • Correction or update of inaccurate or incomplete data.
  • Deletion or restriction of processing.
  • Data portability (receive your data in a structured, commonly used format).
  • Object to processing for direct marketing or where processing is based on our legitimate interests.
  • Withdraw consent where processing is based on consent (this does not affect prior processing lawfulness).

To exercise your rights, contact us at lumistar@188.com. We may need to verify your identity before responding.

11. Security

We implement reasonable administrative, technical and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

12. Children

Our Site is not intended for children under 16 (or other applicable age). We do not knowingly collect personal data from children. If we learn we have collected information from a child without parental consent, we will take steps to delete it.

13. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices. Review the privacy policies of any third-party site you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted with a new effective date. Continued use of the Site after changes constitutes acceptance of the revised policy.

15. Contact & Complaints

If you have questions, complaints or want to exercise your rights, contact us:

  • Company:  Lumistar Special Glass Technology Co., Ltd.
  • Email:  lumistar@188.com
  • Address: Building 22, No. 8 Kangzheng Road, Longchi Street，Luhe District,Nanjing, Jiangsu Province
  • Phone: +8613913881132

If you are located in a jurisdiction with a supervisory authority (for example the EU), you have the right to lodge a complaint with that authority.